Customer Service

 

Shipping & Handling

US Orders:

  • Standard Ground: 5–12 business days — Free over $100; $10 under $100
  • 2nd Day Shipping: 2–3 business days — $30 (non-refundable)

International Orders:

Processing & Delivery:
Orders ship within 1–2 business days (3–5 during peak periods). Orders are not shipped or delivered on weekends or holidays. Shipping confirmation is sent once your order ships.

 

Customs Duties and Other Fees

Shipping charges do not include taxes or duties. Customers are responsible for any customs, duties, foreign taxes, or other fees required to receive their order. Abandoned packages are also the responsibility of the customer.

By law, we must declare the exact value of all items and mark them as dutiable merchandise. We cannot mark orders as “gift.” Misrepresenting the value is a violation of U.S. and international law and could affect our ability to ship to your country.

For details about applicable charges, please contact your local customs office.

 

Payment

We accept American Express, Visa, and MasterCard. Sales tax is applied where applicable. International customers are responsible for any foreign exchange rates or bank fees. Orders with unverifiable payment information will not be processed.

 

Promo Codes

  • One promo code per order
  • Valid on full-price merchandise unless stated otherwise
  • Sale items and select styles are excluded
  • Codes cannot be applied after checkout
  • All sale items are final sale

 

Gift Cards

Gift cards are available for purchase and may be redeemed at checkout. Gift cards are non-refundable and cannot be returned for cash. For balance inquiries or misplaced cards, please contact customerservice@fidelitydenim.com.

 

How to Place an Order

  1. Add items to your shopping bag
  2. Review your cart and proceed to checkout
  3. Log in or create an account
  4. Enter shipping and payment details
  5. Review your order and select Confirm

You’ll receive a confirmation email with your order number once your order is placed. If you do not receive confirmation, please contact customerservice@fidelitydenim.com.

Please note: Orders cannot be modified once confirmed.

 

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us at customerservice@fidelitydenim.com within 5 business days of delivery. Please retain the original box and packaging materials.

A prepaid return label will be provided. Once the item is received and inspected, a replacement will be issued if available. Items must be unworn, unwashed, and returned with all original tags attached.