Shop Customer Service
Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed between 1pm EST Friday thru midnight EST Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
We accept American Express, Visa, and MasterCard. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Sales tax will be charged when applicable.
We all love a deal, but there are a few little rules:
- Please be advised that ONLY ONE promotional code can be enabled per order if/when available and applicable.
- Certain items (including all sale items) are excluded from special offers.
- Codes may not be applied after an order is processed.
How to Place an Order
Placing an order with is easy. Simply follow these steps:
- Add an item to your shopping bag by clicking "add item" on the item's product detail page.
- When you have finished shopping, click the "cart" button at the top of the page.
- You will be shown your basket for review.
- Click "proceed to check out."
- On the login page new customers should click the "create account."
- Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
- Complete the next 3 steps by entering all required information.
- On step 4, you will be presented with all your order information.
- Click the "confirm" button to submit the order.
- You will know that your order has gone through when you receive the "thank you" page with your order number.
- If you have not received this page, please contact Customer Service at 888-669-3345.
- Please be advised that once an order is confirmed, you cannot make changes to the order online.
Craving human contact? We'd love to chat. Call anytime Monday thru Friday, 12:00-8:00 pm EST at 888-669-3345.
Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. If you are looking to ship to a PO BOX, please call our listed 888-669-3345 customer service number.
US Shipping Rates
All US orders are shipped via UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.
Please be advised that orders sent to Hawaii or Alaska has at times taken up to 4 weeks for delivery. These deliveries do not typically take this long, but we have seen this occur, so we sincerely apologize in advance if this happens to take place.
Domestic shipping costs and methods
|Standard ground shipping*||Free|
|Second day shipments for a single garment||$20.00|
*Excluding Hawaii, Alaska, Northwest Territories, Yukon and Nunavut
*Ground Shipping to Hawaii and Alaska for $40.00 plus $1.50 for each additional garment.*
Please be advised that free shipping return label is included with orders that qualify for free ground shipping. Any orders placed that do not fall under the free shipping zones can send back their goods for return or exchange at their expense.
We apologize for any inconvenience in this regard.
For orders shipped outside the United States and Canada, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.
We are able to ship to countries other than those listed above. Such orders cannot be processed on line, but you may email, fax or phone in your order. We recommend faxing or phoning in your credit card number; for security purposes, email is not advised. Please contact us at firstname.lastname@example.org. International shipping fees range from $20 - $135 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
Customs Duties and Other Fees
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. Any abandoned packages are at the responsibility of the customer. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.
If you are not satisfied with your online purchase, please follow our guidelines for returns:
Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
- The merchandise must be in its original condition and unworn.
- We do not refund shipping charges.
- We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
A pre-paid return ship label will be included for all US and Canada domestic order for your return to be made at our expense.
Please note that our customer service department traditionally closes for the holiday from Christmas Day to the day after New Years. There will not be any refunds processed during this time. We sincerely appreciate your patience and understanding in this matter.
Please be advised that some exclusions apply based on location.
Please allow anywhere from 5-7 business days for the refund to hit your account. While we provide the refund once received and approved, there are occasional delays from the banks for the funds to hit your account. We apologize in advance shall any delays occur.
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
If you would like to exchange an item for another color or size, please contact us via email email@example.com or phone 888-669-3345 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).
How to Return Merchandise
Please refer to the return form enclosed in your package.
Canadian Return Address:
121 - 5589 Byrne Rd
US Return Address:
4770 48th St
Vernon, CA, 90058
Tips on sending your return package:
- Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
- No COD (Cash/Check on Delivery) packages will be accepted.
- Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
- Please include your original packing slip with the return shipment.
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, call 888-669-3345 or e-mail us at firstname.lastname@example.org.
Please allow for 5-7 business days or depending on the individual banking institution to show the credit.
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
If you have any questions or concerns, feel free to drop us a line.
- Mailing Address
- 4770 48th St
- Vernon, CA, 90058
How do I know my information is kept private?
This Privacy Statement describes how we collect and use your information and gives you options as to how your information is used. We suggest you review this Privacy Statement periodically, as we may update it from time to time. We post any changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. By using our web site, you consent to the collection and use of your information by FidelityDenim.com. Any communication or material sent to you will be considered confidential and will become the property of FidelityDenim.com which reserves the right to use and reproduce it for any purpose whatsoever. Access and use of the Site is subject to the terms, conditions and applicable laws construed in accordance with the laws of the State of California. When you purchase from our site, we collect information that you volunteer, such as your name, email address, postal address, phone number and other information necessary to process your order. Periodically we will send you email about new products and services, discounts, special promotions or upcoming events ONLY if you have elected to receive these mailings. We also collect information you provide us when you register to participate in a contest or promotion, fill out a survey or questionnaire, or contact us.
How do I know my information is secure?
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site, so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information should always have one of these icons.
What are 'cookies' and how do we use them?
A "cookie" is a small data file that contains a unique identifier. Cookies can be used to store personal information about you on your computer. The cookie ensures that only the computer used to select items will have access to products you have chosen and billing information you've entered. Using a cookie is the safest way to make sure that only you can see the contents of your shopping cart and order form.
Can I copy anything from the site?
By law, the material displayed on the site may not be downloaded for anything other than non-commercial and personal use, and then only if copyright and other proprietary notices contained on the materials are retained.
All images on FidelityDenim.com are readily available in various places on the internet and believed to be in public domain. Images posted are believed to be posted within our rights according to the US Copyright Fair Use Act.
If you believe that any content appearing on FidelityDenim.com infringes on your copyright, please let us know … and the infringing material will be removed as soon as possible.
And...Last but not least...
By accessing and using this site, you submit to the jurisdiction of the Federal District Court for the District Court of California and accept all terms and conditions without limitation or qualification. Everything on this site is copyrighted unless otherwise noted, and may not be used without the written permission of FidelityDenim.com. Images of people, places, buttons and items displayed on the site are either the property of, or used with permission by, FidelityDenim.com. The use of these images is prohibited unless specifically permitted by FidelityDenim.com. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. In addition, archiving, redistribution, re-publication or derivation of any information contained or downloaded from this site, in any medium, including but not limited to electronic, CD-ROM, or database, or publication in print, requires the written consent of FidelityDenim.com. The trademarks, the logo and all the published names displayed on the site are the property of FidelityDenim.com. Nothing contained on the site should be construed as granting any license or right to use any trademarks displayed on the site without the written permission of its owners. Use of the trademarks or other materials displayed on the site is completely prohibited.
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